Insurance recovery and 3rd party claims service
Hooker Claims
At Hooker Claims we offer our clients an alternative form of low risk and fixed cost motor vehicle recovery and third party claims services.
About us
Russell Hooker established Hooker Claims to offer our clients an alternative form of low risk and fixed cost motor vehicle recovery and third party claims services.
We are proud of the reputation we have earned of being customer-centred, driven and efficient. Our clients trust us because we only earn income as and when we recover or effect a saving. Our staff are therefore motivated and hungry for work and our clients enjoy our agility and attentiveness. Our track record is proven by our success stories.
Hooker Claims’ offices are easily accessible at Building 6, Burnside Island Office Park, 410 Jan Smuts Ave, Craighall Park, 2196.
choose hooker claims because
Your risk is nil
Reduce your operational expenses
You can reduce your operational expenses by outsourcing your claims function to us. You don’t pay tracing fees, salaries (in time) and all other costs associated with running a recoveries/third party department.
We have trained professional staff
We have highly trained professional staff. We are insurance industry experts and build relationships with all stakeholders, including insurers, underwriting managers, brokers and competitors. We also have immediate access to attorneys. Our 360⁰ knowledge enables us to deliver a more effective service to you.
Your are our top priority
You are our top priority. We negotiate the best possible settlement on your behalf. Our team are also trained to provide regular and accurate feedback on your claim.
Quick and efficient process
We are strictly focused on recovery and third party claims so we conclude claims quickly and efficiently.
We have a good reputation in the market
We draw on our relationships with key players in the insurance industry. Our strong company morale carries through to our work ethic and social conscience.
Proudly South African
We are a South African team with Level 4 B-BBEE certification
OUR PHILOSOPHY
The first question we ask when considering a new claim is simply:
“Is the client, in this matter, likely to achieve a positive financial result in the shortest possible time?”
If the answer is “yes”, we proceed quickly. If “no”, then we will advise you to cut your losses. Our success is
dependent on achieving a positive result for our client as quickly and cost effectively as possible. It is in our mutual
interest to open and close files with utmost urgency.
We protect your reputation and develop good relationships with all stakeholders. We never compromise our ethics
or those of our clients.
We recover as much money as quickly as possible and realise third party claims related savings.
WHAT OUR CLIENTS HAVE TO SAY
“Just a further email from me to you hardworking folks extending my praise at the efforts made to collect funds on our behalf. So far and we broke our all-time record in collections. Keep going!”
Neil Gailis
Salvage and Recovery Manager
“Hooker Claims attend to our third party claims. The team is a pleasure to work with and always ensure quick turn-around time on recoveries and keep us informed regularly on matters. Since working with them we have realised significant savings on our third party matters and we feel confident they always negotiate the best deal for us. They are professional and firm when dealing with our brokers. We highly recommend their services.”
Linda Cilliers
Claims Manager
“Hooker Claims attends to our insurance claims recoveries on our behalf. We are pleased with the service and results they achieve. We highly recommend their services.”
Adele Walker
Head of Legal and Claims
Office Location
Building 6, Burnside Island Office Park
410 Jan Smuts Ave
Craighall Park
2196
Telephone
011 086 3100
info@hookerclaims.com